About Us: Call Centres, Telemarketing Companies and Customer Relationship Management (CRM) with 1 800 Telephone Numbers

"To understand
a company,
it's important to know
what they value."

Headquartered in La Jolla, California, Contact America is a dynamic, full capabilities call center outsourcing company specializing in inbound, outbound and e-commerce telemarketing, customer service, and CRM.

Contact America maintains a state of the art computer integrated telephony system to serve a wide range of corporate, customer service, and e-commerce clients. Over the last nine years, we have successfully managed our growth without sacrificing quality or attention to detail. As a result, Contact America's business has grown exponentially, based on our reputation for providing the highest quality service in the industry.

Contact America is a wholly owned subsidiary of IDT Corporation (NYSE: IDT), a leading multinational carrier that provides a broad range of telecommunications services to its retail and wholesale customers worldwide. Contact America is a part of IDT Contact Services, a global, full-service, multilingual customer contact management service provider, supplying inbound, outbound, email and call center outsourcing services for businesses.

Our Mission

To understand a company, it's important to know what they value. Perhaps the easiest way to convey what is important to Contact America is to share the "Mission" section from our employee handbook.

MISSION: "To be the best customer contact center company in America."

How we define the best:

Starts with the best management…
Superior management is the only competitive advantage. Each of Contact America's departments, including Training, Quality Assurance, Supervisors, Insurance, Information Services and Call Center Management are the best in the industry.

Run efficient campaigns…
Contact America prides itself on our efficient process flow in which we begin projects on time, meet goals, avoid IS complications, and complete projects within the designated time frame, resulting in profitable campaigns and optimum client satisfaction.

Outstanding customer service…
We provide our clients with control, flexibility, quality, dependability, stability, and commitment, as well as technical, business, and product knowledge. We continually aim to improve the results that we deliver to our clients by looking for ways to enhance their project.

Professionalism…
Everything we do for our clients is of the highest standards. We establish a climate of mutual respect from day one. We follow through with our commitments and keep our clients abreast of our progress. We can also provide the flexibility our clients need when developing and managing a project.

We solve problems…
When a problem arises, we immediately work to identify solutions. We meet with key team members to solve the problem through observing, assessing, and taking the responsibility to move forward.

We are a sales and service organization…
We are judged by how well we perform acquisition, retention, and customer support services. Our goal is to become the highest quality sales and service organization in the industry.

If you'd like to know more about Contact America and our call center outsourcing services, please Contact Us.