Customer Relationship Management CRM Call Center Outsourcing by Contact America

"We provide
the highest quality
call center outsourcing services
in the industry."

Call Center Outsourcing

Contact America specializes in providing high quality call center outsourcing services for companies who have the need for Customer Relationship Management (CRM), outbound telemarketing or lead generation, or inbound customer service and sales.

Contact America has demonstrated great success in a variety of industries because we understand our role in our client's businesses as well as their call center outsourcing needs. We work closely with our clients to develop customized call center solutions programs designed to meet their unique call center outsourcing needs.

Contact America offers a wide array of both outbound and inbound services and we can personalize your telemarketing project to meet your specific needs. In addition, we can provide you with value-added services not often found with other call center outsourcing companies.

Value-Added Call Center Outsourcing Services:

Superior customer service including a Client Services Manager to answer all of your questions
State-of-the-art equipment, technology, and software
Digital recordings and back-ups, hot transfers, Third Party Verification
Sophisticated technical programming, CRM, data warehousing
Assistance with script development and suggestions to strengthen your campaign
Off-site and blind monitoring so you can supervise your program anytime, from anywhere
Involvement in training our staff (Train-the-Trainer)
Accurate and timely reporting, at any interval and in any layout

Utilizing our experience, superior technology, sophisticated analytical techniques and talented team, we work with you to ensure the highest possible return on your investment.

Contact America's long term, quality-driven approach to business has allowed us to gain the trust of some of America's largest and most respected companies who utilize our call center outsourcing services.

If you'd like to know more about our call center outsourcing services, please Contact Us.