"We specialize in
customer acquisition,
customer retention,
and customer care." |
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Contact America is a dynamic, full service call center company. We specialize in customer acquisition, customer retention and customer care. We offer our clients the highest quality service at every touch point.
Contact America possesses a wide array of industry knowledge and expertise. Our capabilities and talented team enable us to seamlessly pursue your specific needs and goals across any market or industry. The caliber and variety of clientele that we service is a testament to the level of quality and flexibility we are accustomed to providing. From business-to-business and business-to-consumer sales to customer service and order taking, Contact America has the experience and the skills needed to make your outsourcing project a success.
Our call center outsourcing service capabilities include:
Direct Sales |
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- Business-to-Business
- Business-to-Consumer
- Acquisition
- Launch
- Lead generation
- Surveys
- Market research
- Verification
- Win back
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- Up-sale
- Cross-sale
- New services and products to existing customers
- Custom order processing
- Customized reports
- Quality Assurance
- E-mail follow-up
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Inbound Services |
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- Order taking and processing
- IVR (Interactive Voice Response)
- VRU (Voice Recognition)
- Hot transfer
- Product inquires
- TPV (Third party verification)
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- Help Desk
- Customer service and care
- Pre/post sales service
- Level 1 and 2 Tech Support
- Toll free numbers
- Credit card activation and up-sell
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Support services |
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- Data modeling
- Data, sales and customer analysis
- Strategic and tactical planning
- Defection analysis
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- Licensed insurance professionals
- Digital recordings
- Data Warehousing
- Fully Blended Centers
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If you would like to know more about our call center outsourcing services, please Contact Us.
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