Telemarketing Call Center Outsourcing by Contact America

"We provide
the highest quality
call center outsourcing services
in the industry."

Contact America is a full service telemarketing call center specializing in inbound, outbound and e-commerce telemarketing and CRM.

Contact America is first and foremost a service organization with a focus on sales and client retention. We specialize in providing our clients with telemarketing call center services such as sales, up-sell, and cross-sell techniques. We can fulfill our client's most aggressive sales and retention needs.

Contact America knows how important it is for a telemarketing call center to provide a positive experience for our client's customers. We understand that we are an extension of their company and ensure that our agents are selling their products as if they were our own.

In addition, Contact America's agents are hand picked for their ability to consultatively sell and address our client's customer's specific needs. We use skill based routing which allows us to set up parameters to identify and redirect the more complex customer situation to highly qualified agents who specialize in resolving specific situations. We have the capability to pursue our client's goals and to strategically sell the right products to the right customer at the right time - a necessity for any telemarketing call center company.

Contact America prides itself on its efficient process flow which allows us to begin projects on time, meet client goals, avoid IS complications, and complete projects in the designated time frame, resulting in profitable telemarketing call center campaigns and optimum client satisfaction.

Why is Contact America the best in the Telemarketing Call Center Industry?

Management
Superior management is a competitive advantage in a telemarketing call center. Each of Contact America's departments, including: Training, Supervisors, Quality Assurance, Insurance, Information Services and Call Center Management are the best in the telemarketing call center industry.

Customer Service
We provide our clients with control, quality, dependability, stability, commitment, as well as technical, business, and product knowledge. We continually aim to improve the results that we deliver to our clients by looking for ways to enhance their telemarketing call center projects.

Professionalism
Everything we do for our clients is of the highest standards. We establish a climate of mutual respect and we meet and exceed their goals and expectations. We also follow through with our commitments and keep our clients abreast of our progress on their telemarketing call center campaigns.

Problem-solving
When a telemarketing call center problem arises, we immediately work to identify solutions. We meet with key team members and solve the problem through observing, assessing, and taking the responsibility to move forward. If you'd like to know more about our telemarketing call center services, please Contact Us.